Frequently Asked Questions.

Our booking process is simple and commitment-free! When you submit the reservation form on our website, you're requesting a quotation. We'll review your request and send you a personalized offer with pricing details and availability. Only after you receive and accept our offer will your booking be confirmed.

No, absolutely not! Requesting a quotation is completely free and carries no obligation. You can review our offer and decide whether to proceed with the booking. There's no pressure - take your time to consider your options.

We typically respond to quotation requests within 24 hours. During peak season or weekends, it may take up to 48 hours. We'll send you a detailed offer via email with all pricing information and available options.

Of course! If you need to change dates, number of guests, or any other details, simply reply to our quotation email or contact us directly. We're happy to adjust your offer to better suit your needs.

Your quotation will include: detailed pricing for all services requested, availability confirmation, any applicable discounts (such as our 15% discount for booking both accommodation and cooking classes), payment options including Klarna installments, and our terms and conditions.

If you're happy with our offer, simply reply to the quotation email confirming your acceptance. We'll then send you payment instructions to secure your booking with a deposit. The booking is only confirmed once we receive the deposit.

The classes take place at Villa Lorelei, located at Via Partenope 36, 80061 Massa Lubrense (NA), in a cozy and authentic Sorrentine home.

Absolutely! The classes are open to everyone, not just guests staying at the B&B.

Yes, traditional classes like pasta and pizza can be customized based on personal tastes and dietary needs.

Yes, we offer vegetarian, vegan, and allergy-friendly options. Please inform us at least 2 days in advance.

Yes, children are welcome, especially in our school group programs. For adult classes, let us know their age to suggest the most suitable experience.

All ingredients, tools, aprons, beverages (like wine, prosecco, or soft drinks), and a final sit-down meal to enjoy what was prepared.

Some classes include live entertainment, such as a Tarantella dance or Pulcinella performance. These are special and much-loved additions!

Yes, all classes are held indoors and run smoothly regardless of the weather.

Yes, we have two double rooms available, and cooking class participants can enjoy a special discounted rate. There is no minimum stay required, but all bookings depend on availability.

Each stay includes breakfast, fresh linen, air conditioning, sea view, final cleaning and cleaning during your stay.

Yes, each room has its own private bathroom.

Yes, the rooms are inside the same villa. Cooking classes take place in a beautiful outdoor covered kitchen in the garden, overlooking Capri.

Yes, families are welcome! We offer a reduced rate for children under 14.

Yes, we have friendly dogs and cats on the property. Guests may bring their pets upon request, but we usually do not accept large or aggressive dogs.

Free Wi-Fi is available throughout the villa. Each room includes a hairdryer, minibar, kettle, and access to the kitchen facilities.

Unfortunately, the villa has many stairs and steep slopes, so it may not be suitable for guests with serious mobility challenges.

Check-in is from 2:00 PM to 8:00 PM. Check-out is by 10:00 AM. Early check-in may be arranged upon request, and you're always welcome to leave your luggage with us—just let us know in advance.

Yes! Booking directly allows you to avoid commission fees and benefit from better rates, especially for combined stays and cooking classes. Even if you decide to join a class during your stay, you'll still receive a discount. You can request availability through our website—we prefer personal contact so we can help you choose the right room, offer the best options for your trip, and make sure you have everything you need.

We are located at Via Partenope 36, Massa Lubrense. You can reach us by car or by bus on the Sorrento–Massa Lubrense line, getting off at the 'Villazzano 2' stop, right next to the Antico Francischiello restaurant.

There is a small parking lot 20 meters before the entrance to Baia di Puolo, costing €6 per day and subject to availability. If full, you can park along the quiet street near the property. In some cases, it's possible to park inside the property gate, but please note the slope is quite steep and only suitable for higher vehicles. Internal parking is also subject to availability.

Yes, we can help arrange a private transfer upon request. We recommend contacting us in advance to organize it. While we don't provide pricing or driver details, we'll be happy to support you with the most convenient options.

Reaching us on foot from Sorrento can be tricky and is not recommended unless you're very familiar with the area. Taxis are available but usually expensive. We recommend contacting us in advance so we can offer more convenient or economical alternatives.

Yes, through Scooter Rental in Sorrento. Pickup is at their office in Sorrento, and for an extra fee, you can return the scooter directly at Villa Lorelei.

Many guests experience issues when using GPS or Google Maps, which sometimes lead to a steep and narrow side road. To avoid this, we recommend using the link provided on our website or the instructions we send after booking. The safest option is to type 'Villa Lorelei' or 'Mamylucia' directly into Google Maps to arrive without problems.

Klarna is a secure and reliable payment service that allows you to buy now and pay later in convenient installments. It's available for all our offerings: cooking classes, overnight stays at Villa Lorelei, and combined packages.

Yes! With Klarna you can split the cost of your cooking class into 3 interest-free installments. Pay one third when booking and the rest in the following weeks, with no additional costs.

Absolutely! For overnight stays at Villa Lorelei you can also choose to pay with Klarna. Book your room and split the payment into 3 convenient, interest-free installments.

Yes! Our combined packages that include cooking class + accommodation can be paid with Klarna. It's the perfect way to book your complete Sorrento experience without having to pay everything upfront.

Klarna is completely safe and regulated. It's one of the most widely used payment systems in Europe, with millions of users who trust the service. Your data is protected and transactions are guaranteed.

During the booking process, select Klarna as your payment method. You'll be redirected to the Klarna platform where you can complete your purchase in just a few clicks and choose your preferred payment plan.

No! The Klarna service for 3-installment payments is completely free. There are no interest or hidden costs. You pay exactly the same price you would have paid in a single payment.

Yes, within the limits of Italian law, cash payments are accepted up to €1,000. However, to confirm any reservation—whether for a cooking class, accommodation, or a package—a deposit must always be paid online in advance.

Yes, a deposit is always required to confirm your booking, whether it's for a cooking class, a stay at Villa Lorelei, or a combined package. The remaining balance can be paid later, either online or in person according to the agreed method.

In addition to Klarna's installment option, we accept credit and debit cards (Visa, MasterCard, American Express), PayPal, bank transfer, and secure online payments via Stripe. The preferred method will be agreed upon during the booking process.

Of course! Whether you pay via Klarna, credit card, bank transfer, or any other method, we can provide a receipt or formal invoice upon request. Just let us know your billing details at the time of booking or payment.

For cooking classes and room bookings, cancellations are free of charge up to 7 days before the check-in date or scheduled class. Any deposit paid will be fully refunded. For cancellations made less than 7 days in advance, the full amount is due. However, if you'd like to modify your booking or change the date, it's always free of charge.

Absolutely! Contact us and we'll help you create the perfect gift experience. Whether it's a cooking class, an overnight stay, or a full package, we'll prepare a personalized digital voucher tailored to your needs.

If your card is declined, don't worry — it can happen for various reasons such as daily limits, verification issues, or bank restrictions. You can try again with a different card or payment method, or contact us directly and we'll assist you with an alternative solution.

Yes, it's possible to secure your reservation by paying only a deposit at the time of booking. The remaining balance can be paid closer to the date of your stay or class, according to the method agreed upon during confirmation.

The remaining balance can be paid in the days before your arrival or directly at check-in, depending on the method agreed upon at the time of booking. We'll provide you with all the details when confirming your reservation.

Important: If you choose to pay with Klarna, our cancellation policy differs from standard bookings. Due to Klarna's payment structure, we cannot process refunds even if you cancel more than 7 days in advance - the full amount will still be due. However, we can suspend your booking and allow you to reschedule to a different date. If your new booking costs more, you'll only pay the additional difference. This flexibility ensures you don't lose your investment while accommodating schedule changes.